2018-2019 Student Handbook

Student Accounts Office and Student Health Insurance

University Hall, 1815 Massachusetts Avenue, 3rd Floor


Regina Clinton, Director
DawnMarie Medina, Associate Director

Payment Information
Notification of tuition bills are emailed to your Lesley email address requesting that you log into the Student Account Center (SAC) at https://lesley.afford.com/. Tuition and fee charges can be paid online via electronic check or ACH at no charge. Payments made by credit or debit cards will be assessed a 2.5% non-refundable processing fee. When mailing payments, please allow at least ten business days prior to the semester or term due date to ensure payment processing by the due date and to avoid monthly late payment fees. Checks should be made payable to Lesley University. Please include the student’s full name and Lesley ID Number on the check(s) to ensure proper application to the student account. It is the student’s responsibility to ensure payments are made by the payment due date for each semester to avoid late payment fees. In order to be in good standing at the University, you must meet your financial obligations with the Student Accounts Office by the due dates of:

Fall Semester: August 1
Fall Term I: August 15
Fall Term II: October 15

Spring Semester: December 15
Spring Term I: December 15
January/Winter Term: December 15
Spring Term II: February 15

Summer Semester: May 15
Summer Term I: April 15
Summer Term II: June 15

The student is responsible for updating their mailing address, telephone number (s) and email address with the Student Accounts Office.

Students who have not met their financial obligations to the University will not be allowed to register for additional courses, either via web registration or paper registration, until their student account balance is paid in full. Grades, transcripts, and diplomas will be held from students whose accounts show overdue balances. Students experiencing financial difficulties should contact Student Financial Services as soon as possible to review payment options available. If the unpaid balance is turned over to a collection agency, the student will be required to pay all reasonable collections costs and fees incurred while trying to collect the balance owed, included reasonable attorney’s fees, to the extent permitted by law. All student accounts turned over for further collection activity will be reported to all major credit bureaus.

Pending financial aid amounts shown on the student’s account statement are anticipated funds not actual credits. Further action may be required on the student’s part for these anticipated funds to be disbursed to the student account. Pending awarded financial aid is deducted from the balance on the first ebill each semester. Please note that loan amounts may be a percentage less than the pending award amount noted on the student account statement. It is the responsibility of the student to check with Student Financial Services to ensure that all required documentation is complete. Incomplete documentation or missing signatures will prevent aid and/or loan disbursements to the student account. While the Student Financial Services staff are happy to assist with determining tuition balances, it is the student’s responsibility to make sure the balance is paid in full by the determined due dates.


Student Financial Services communicates with the student directly. If a student would like the Student Financial Services to speak with his/her parent(s), grandparent(s), aunt, uncle, or others, this information must be communicated to the office in writing. Student account information will not be provided to individuals who are not granted this permission. Permission must be granted via the Student Account Center (https://lesley.afford.com/). To grant access, simply click on the 'Manage Account Access' to add members of your network to view your account information.

Payment Plans
To help students and their families manage the cost of education, the University has made arrangements with Tuition Management Systems (TMS) to offer semester based interest free monthly payment options. The payment plan offers a flexible payment option that divides tuition and fees into monthly payments that are due to TMS by the 15th of each month. Each plan requires a non-refundable enrollment fee due to TMS with the first payment. Students can submit their payment plan application by calling TMS directly at 800.722.4867 or logging into the Student Account Center at https://lesley.afford.com/ and choosing the payment plan option. All payment plan options must be completed one month prior to the student’s graduation date.

Student Health Insurance Requirement

Massachusetts State Law requires all full or three quarter time students at Massachusetts colleges and universities to participate in the school sponsored Student Accident and Sickness Insurance Plan or have an alternate insurance plan with comparable coverage. Student status as full or three quarter time for the semester will be determined as of the last date of the add/drop period. To comply, students must either accept the University-sponsored student health insurance plan, or provide proof of enrollment in an alternate qualifying insurance plan by logging into https://www.gallagherstudent.com/students/student-home.php?idField=1031/ and selecting the "student waive/enroll" link found under the "student access" menu. It is the student's responsibility to ensure that the alternate insurance is adequate. Students must submit a waiver/enrollment by August 1 for the fall semester or December 15 for the spring semester.

Dates of Coverage: The Student Accident and Sickness Plan covers you during semester breaks, summer vacation and even if you're studying abroad. You'll be covered for the period for which you paid the premium. If you paid premium for the entire year this year, you will be covered from August 15 through August 14 of the following year. Spring semester health insurance is effective from January 1 through August 14 of the same year. Bachelor Degree Completion students must actively attend classes, at the enrollment of 9 or more credits, for at least the first 31 days after the date for which coverage is purchased.  Graduate students must actively attend classes, at the enrollment of 6 or more credits, for at least the first 31 days after the date for which coverage is purchased. The University maintains its right to investigate the student status and attendance records to verify that the policy of eligibility requirements have been met. If the University discovers that the policy of eligibility requirements have not been met, its only obligation is the refund of the premium.

On-Campus Students

Any on-campus student who meets the above criteria will be required to participate in the waiver/enrollment process. Student are notified of this requirement via email to their Lesley email address during the waiver/enrollment period.

Online Students 

Currently, any student registered in an online program in Massachusetts, regardless of that student's state of residency, is not required to participate in the student health insurance plan or an alternate health plan of comparable coverage.

Off-Campus Students 

Students enrolled in Lesley University but do not attend classes in Massachusetts do not participate in the student health program and therefore do not need to go through the insurance waiver process.

Tuition Insurance Plan
The University takes the cost of higher education seriously. There are situations in which a student suffers a serious illness or accident and has to withdraw before the semester is completed. In many instances, this means not only the loss of time invested in studies, but also a financial loss of the semester’s cost.

We are pleased to offer tuition insurance to our undergraduate student population through the Tuition Refund Plan at AWG Dewar, Inc. that will help minimize the financial loss. This elective insurance plan provides coverage for tuition, room, and board charges for the academic year. Please note that students are automatically enrolled in this insurance program unless they submit a waiver of benefits. This waiver is available via the student's LOIS account.

The University’s refund policy provides a partial refund of tuition through the fourth week of classes. There is also a prorated withdrawal policy through the seventh week of classes for room and board (see https://lesley.edu/students/financial-aid-bills-payments/refund-policies-processes for refund policy information). The tuition insurance plan offers a 70% refund of tuition in the event of a complete withdrawal under the terms of the plan. If you elect to waive this coverage, you will be subject to the University’s refund policies. Refunds for students receiving Title IV financial aid will be calculated in accordance with federal guidelines.

To facilitate enrollment in the program, undergraduate students will be automatically billed for the premium cost. If you do not want the coverage, you must waive the insurance online at https://www.lesley.edu/lois. Once waived, the full year cost, which is charged in the fall semester only, will be credited (removed) from your student account. You must waive this charge by August 1, if you do not wish to protect your tuition payments.  Information on the Health Insurance Waiver or Enrollment Process can also be found at https://lesley.edu/students/health-wellness-safety/health-and-dental-insurance.

Tuition Refunds
Overpayment, scholarship credits, adjustments in financial aid payments may result in a credit balance on the student account. If an account indicates a credit balance, it will be refunded to the student. Federal Direct Stafford Loan and private loan payments resulting in a credit balance will be refunding within 10 – 14 days of the date the credit appears on the student account. Credits resulting a Federal Parent PLUS loan will be refunded to the parent listed as the borrower.

If a student on a payment plan with Tuition Management Systems (TMS) later receives financial aid that creates a credit on the student account, the student must cancel the TMS payment plan directly with TMS in order for the refund to be generated in a timely manner. Students enrolled in an active TMS plan will not have their credit balance refunded to them until the final payment for the plan is received by the University. 

Lesley University students are enrolled in eRefunding on the Student Account Center (https://lesley.afford.com/). When enrolled, an email will be sent to your Lesley email address prompting you to register your desired refund preference. Preference options include debit card and ACH, which deposits your refund directly to your bank account. After completing the enrollment process, you will receive an email confirming your preference. Credit balances will be refunded to any credit card payment, if applicable.

In the event of withdrawal, the following schedule is used to determine the portion of tuition that will be refunded depending upon the date a student withdraws from a course or from the University. University policy does not allow retroactive withdrawals or refunds.

Time of Formal Withdrawals Refund
Prior to the start of classes: 100%
During the 1st week of classes: 100%
During the 2nd week of classes: 100%
During the 3rd week of classes: 50%
During the 4th week of classes: 25%
After the end of the 4th week of classes: 0%

  • A week is based on the first official day of classes determined by the University, not class meeting.

  • For courses with fewer than five class meetings, there is a 100% refund prior to the start of classes. Once the course has begun, there is no refund.

  • Actual percentage will depend on the official date of formal withdrawal received by the Registrar’s Office.

  • Registration fees are non-refundable.

  • Course fee(s) will not be refunded after the first class meeting.

  • Resident students who withdraw prior to the seventh week of classes will receive a prorated refund on the portion of the board that is not used.

Please refer to https://www.lesley.edu/students/financial-aid-bills-payments/refund-policies-processes for additional information.