2020-2021 Student Handbook

Student Accounts Office and Student Health Insurance


University Hall, 1815 Massachusetts Avenue, 3rd Floor


Regina Clinton, Director, Student Accounts Office

DawnMarie Medina, Director, Customer Service Operations



Payment Information:

Notification of tuition bills are emailed to your Lesley email address requesting that you log into the Student Account Center (SAC) at lesley.afford.com. Tuition and fee charges can be paid online via electronic check or ACH at no charge.  Payments made by credit or debit cards will be assessed a 2.5% (subject to change) non-refundable processing fee.  When mailing payments, please allow at least ten business days prior to the semester or term due date to ensure payment processing by the due date and to avoid monthly late payment fees. Checks should be made payable to Lesley University. Please include the student’s full name and Lesley ID Number on the check(s) to ensure proper application to the student account It is the student’s responsibility to ensure payments are made by the payment due date for each semester to avoid late payment fees. In order to be in good standing at the University, you must meet your financial obligations with the Student Accounts Office by the due dates of:

Fall Semester, Fall Term 1 & Fall Term 2
August 1 
Spring Semester, Spring Term 1 & Spring Term 2
December 15
Summer Semester, Summer Term 1 & Summer Term 2
April 15

Students are responsible for updating their mailing address, telephone number(s) and email address with the Student Accounts Office.

Students who have not met their financial obligations to the University will not be allowed to register for additional courses, either via web registration or paper registration, until their student account balance is paid in full.  Grades, transcripts, and diplomas will be held from students whose accounts show overdue balances.  Students experiencing financial difficulties should contact the Lesley Lynx Solution Center as soon as possible to review payment options available.  If the unpaid balance is turned over to a collection agency, the student will be required to pay all reasonable collections costs and fees incurred while trying to collect the balance owed, included reasonable attorney’s fees, to the extent permitted by law.  All student accounts turned over for further collection activity will be reported to all major credit bureaus.

Pending financial aid amounts shown on the student’s account statement are anticipated funds not actual credits. Further action may be required on the student’s part for these anticipated funds to be disbursed to the student account. Pending awarded financial aid is deducted from the balance on the first ebill each semester. Please note that loan amounts may be a percentage less than the pending award amount noted on the student account statement. It is the responsibility of the student to check your LOIS account to ensure that all required documentation is complete. Incomplete documentation or missing signatures will prevent aid and/or loan disbursements to the student account. While the Lesley Lynx Solution Center is happy to assist with determining tuition balances, it is the student’s responsibility to make sure the balance is paid in full by the determined due dates.


The Lesley Lynx Solution Center communicates with the student directly. If a student would like our office to speak with their parent(s), grandparent(s), aunt, uncle, or others, this information must be communicated to the office in writing.  Student account information will not be provided to individuals who are not granted this permission.  Permission must be granted via the Student Account Center by granting payment access.

Payment Plans:

To help students and their families manage the cost of education, the University has made arrangements with Nelnet to offer semester based interest free monthly payment options. The payment plan offers a flexible payment option that divides tuition and fees into monthly payments that are due to Nelnet by the 15th of each month.  Each plan requires a non-refundable enrollment fee due to Nelnet with the first payment.  Students can submit their payment plan application by calling Nelnet directly at 800.722.4867 or logging into the Student Account Center at lesley.afford.com and choosing the payment plan option.  All payment plan options must be completed one month prior to the student’s graduation date.

Student Health Insurance Requirement:

Massachusetts State Law requires all full or three quarter time students at Massachusetts colleges and universities to participate in the school sponsored Student Accident and Sickness Insurance Plan or have an alternate insurance plan with comparable coverage. Student status as full or three quarter time for the semester will be determined as of the last date of the add/drop period. To comply, students must either accept the University-sponsored student health insurance plan, or provide proof of enrollment in an alternate qualifying insurance plan by logging into gallagherstudent.com/lesley and selecting the "student waive/enroll" link found under the "student access" menu. It is the student's responsibility to ensure that the alternate insurance is adequate. Students must submit a waiver/enrollment by August 1 for the fall semester or December 15 for the spring semester.

Dates of Coverage: The Student Accident and Sickness Plan covers you during semester breaks, summer vacation and even if you're studying abroad. You'll be covered for the period for which you paid the premium. If you paid the premium for the entire year this year, you will be covered from August 15 through August 14 of the following year. Spring semester health insurance is effective from January 1 through August 14 of the same year. Bachelor Degree Completion students must actively attend classes, at the enrollment of 9 or more credits, for at least the first 31 days after the date for which coverage is purchased. Graduate students must actively attend classes, at the enrollment of 6 or more credits, for at least the first 31 days after the date for which coverage is purchased. The University maintains its right to investigate the student status and attendance records to verify that the policy of eligibility requirements have been met. If the University discovers that the policy of eligibility requirements have not been met, its only obligation is the refund of the premium.

On-Campus Students: Any on-campus student who meets the above criteria will be required to participate in the waiver/enrollment process. Students are notified of this requirement via email to their Lesley email address during the waiver/enrollment period.

Online Students: Currently, any student registered in an online program in Massachusetts, regardless of that student's state of residency, is not required to participate in the student health insurance plan or an alternate health plan of comparable coverage.

Off-Campus Students: Students enrolled in Lesley University but not attending classes in Massachusetts do not participate in the student health program and therefore do not need to go through the insurance waiver process.

Tuition Insurance Plan

What happens when your education is disrupted by an unexpected injury or illness? Depending on the timing of the withdrawal, you may not be eligible to receive a refund of all your tuition and fees.

The Tuition Insurance Protection Plan helps students and their families overcome the financial losses that may result from events which force students to withdraw from the semester due to a covered medical reason. Helping families get the most out of your Lesley University experience is always our top priority. That's why we've partnered with GradGuard to make the Tuition Insurance Protection Plan available to our families.

This coverage strengthens and broadens the scope of our existing refund policy by ensuring reimbursement for tuition, housing, and other payments if a student withdraws for any covered medical reason at any time during the semester.

The enrollment date is based on the academic calendar. If you are not a traditional semester-based student, sign-up dates may vary. Enrollment must be before the first day of class for your program of study.

Learn more at GradGuard.com/Tuition/Lesley or call 1.866.724.4384.

Lesley University is not compensated for this program and provides the Tuition Insurance Protection Plan as a valuable student benefit.

Terms, conditions, and exclusions apply. Plans only available to U.S. residents. GradGuard is a service of Next Generation Insurance Group, LLC, the licensed agent for all insurance programs. Insurance benefits are underwritten by Jefferson Insurance Company (NY; Administrative Office: Richmond, VA), rated "A+" (Superior) by A.M. Best Co., under Jefferson Form No. 101-C series or 101-P series. Plan(s) may not be available in all jurisdictions. Allianz Global Assistance and Allianz Tuition Insurance are brands of AGA Service Company. AGA Service Company is the licensed producer and administrator of and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage due to the affiliation between AGA Service Company and Jefferson Insurance.

Please remember the deadline to enroll is the day before classes begin each semester.

Tuition Refunds:

Overpayment, scholarship credits, adjustments in financial aid payments may result in a credit balance on the student account. If an account indicates a credit balance, it will be refunded to the student. Federal Direct Stafford Loan and private loan payments resulting in a credit balance will be refunding within 10 – 14 days of the date the credit appears on the student account. Credit balances on a Federal Parent PLUS loan will be refunded to the parent listed as the borrower.

If a student on a payment plan with Nelnet later receives financial aid that creates a credit on the student account, the student must cancel the Nelnet payment plan in order for the refund to be generated in a timely manner.  Students enrolled in an active Nelnetplan will not have their credit balance refunded to them until the final payment for the plan is received by the University. 

Lesley University students are enrolled in eRefunding with lesley.afford.com.  When enrolled, an email from lesleyrefunds@afford.com is sent to your Lesley email address prompting you to register your desired refund preference.  Preference options include prepaid VISA debit card and ACH, which deposits your refund directly to your bank account.  After completing the enrollment process, you will receive an email confirming your preference.  Credit balances will be refunded to any credit card payment, if applicable.

In the event of withdrawal, please refer to lesley.edu/students/financial-aid-bills-payments/refund-policies-processes for additional information.

University policy does not allow retroactive withdrawals or refunds.